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So I picked URC because it came with the programming software, and at the time I had no idea of their agreement with their resellers, and no one told me that fact then, not even the authorized retailer where i first saw the device in use. When i bought the URC, I was replacing a Crestron system because I got sick of having to pay someone $200 to come to my house to change a button behaviour every 3 months or to add a device. Unfortunately it is useless advice by the time someone is to the point of having the option of buying from an authorized reseller because they already own a device they can do nothing with. Buying from eBay at 50% off msrp is NOT an authorized dealer.That's great advice - now. Which requires purchasing from an authorized dealer. Because anything programming via CCP is a 'custom installer' line of products. Buy from someone who is authorized and ask for it. Stop complaining about not getting software. For those who buy URC remotes via an unauthorized seller.

Buying from eBay at 50% off msrp is NOT an authorized dealer.Or make sure you have the software before buying from an unauthorized seller. That is the policy.īecause anything programming via CCP is a 'custom installer' line of products. Because they will be tech support if needed. They have the say weather you get it or not.

Buying from eBay at 50% off msrp is NOT an authorized dealer. I explained that I was the installer of my system, but they still refused to give me access to the software.I built my own theater, I purchased a great remote control, and I just want to get my system setup.PLEASE - if any one can assist, please send me a personal message.Thank you.Mark. Well I called three in my local town and all three basically said NO.

Fc error code gree.Hi Everyone,I'm one of the several unfortunate souls who purchased a URC MX-980 off the Internet without realizing that the programming software is not included with the remote.I contacted URC and they said just to call a dealer in my local area and that they would 'probably' give me the software.